Privacy Policy

Information

We are committed to protecting your privacy. We will only use the information we collect about you lawfully and in accordance with the Data Protection Act 1998. We need to collect information about you for two reasons, firstly to enable us to process your order and second to provide you with the best possible service. We collect only such information as is necessary to process your transaction. The bulk of information is kept only on our internal systems and is not accessible from the internet. We do not store credit / debit card information. If you wish to check what information we hold then please contact us. We will send you all such information to the postal name and address registered on our system.

Your Details

The type of information we collect includes your name, address, phone number and email address. We do not hold your credit or debit card details and we will never collect sensitive information about you without your explicit consent. Once your order is complete we will not e-mail you in the future unless you have specifically given us your consent. 

The information we hold will be accurate and up to date. You can check the information that we hold about you through your account log in or by emailing us at shop@dogwoof.com. All information that we hold is held securely in accordance with our internal security policy and the law. We will not transfer your information outside the EEA (European Economic Area).

We will not release any of your details to any third party or mailing list.

Emails

We email our customers to confirm orders, notify of despatch, discuss order related order problems and to reply to your emails to us. 

We also send an email newsletter with offers and new releases details. You may opt out of these by Unsubscribing.

Secure Shopping and Cookies

Our shopping system uses SSL Certificates to offer secure communications by encrypting all data to and from the site.  
Our system leaves cookies on your computer so that we can recognise you when you return. We believe that this is to your benefit as a returning customer. If you do not wish to accept cookies then you should turn them off in your browser, or delete them manually.